FAQ

Orders are processed and dispatched within 48 hours from our Caringbah, NSW warehouse. We ship Australia-wide via Australia Post Parcel Post and Express Post. International orders ship via Australia Post international services.

Returns and exchanges are accepted within 14 days of receiving your order. Items must be unused and in original packaging. Warranty covers defects in materials and craftsmanship. for 30 to 90 days, depending on the product.

Yes. International shipping is available through Australia Post. Delivery times and costs vary by destination and are calculated at checkout. See our Customs, Duties and Import Taxes page for details.

If your order arrives damaged, you, as the receiver, lodge the claim directly with Australia Post. Keep all packaging and the damaged item, and follow Australia Post's compensation process to lodge a claim.

Contact us at customersupport@podware.com.au as well, so we have a record of the issue. We are happy to assist with any information Australia Post requires from us as the sender.

Contact us as soon as possible. If your order has not yet been dispatched, we can amend or cancel it. Once dispatched, our standard returns policy applies.

A tracking number is emailed once your order is dispatched. Use this to track delivery through Australia Post.

We accept all major credit cards and other secure payment options available at checkout.

Yes. Build Your Bundle lets you combine any products from across the range. The discount applies automatically at checkout once you add two or more items. Savings tiers are listed on the Build Your Bundle page.

Use the POD Fit Finder on any fin product page. Shoe size does not reliably translate to fin size, so the Fit Finder uses your foot measurements to recommend the correct size and model.

PF1, PF2, and PF3 are three distinct blade profiles, not a beginner-to-advanced hierarchy. The PF1 suits bodysurfing and swimming. The PF2 is built for bodyboarding and wave riding. The PF3 has an asymmetric blade for hollow, powerful surf.

POD handboards are available in polyurethane, cedar and walnut timber, and polypropylene. The WOW 13 is the lightest at around 330 to 350 grams and suits riders who want performance without timber maintenance. The cedar and walnut range covers three sizes, from the compact EGO 225mm through the all-round WOO 300mm to the maximum-surface FLO 375mm. The Original Classic in polypropylene offers neutral buoyancy and proven durability.

Set the hand strap to a snug fit over the back of your hand before your first session. The timber and polyurethane handboards feature a raised ergonomic palm section that sits naturally in the hand, supporting a relaxed position without strain. The Original Classic uses an EVA palm pad for the same purpose. For ongoing use on all models, slide your hand under the strap rather than pulling it back each time. This preserves the Velcro contact and extends the life of the strap system. Replacement strap sets are available separately if needed.

No. Heat damages timber, polyurethane, and polypropylene handboards. Do not leave any POD handboard in a hot car, in direct sunlight, or in an enclosed space that builds heat. Store in a cool, dry place away from direct sunlight. A hemp drawstring cover is recommended for transport and storage.

The clear lens suits indoor pools and low-light or overcast conditions. The black-tinted lens reduces light intensity for outdoor pools and moderate to bright conditions. The blue mirror lens suits open water, ocean swimming, and direct surface glare. The green mirror lens improves contrast across variable light and shifting weather. The gold mirror lens suits sustained bright sunlight with high glare. The silver mirror lens delivers maximum reflectivity for the brightest outdoor and ocean conditions. If you swim across multiple environments, the blue or silver mirror lens covers the broadest range of outdoor use.

Yes. UV380 protection is confirmed across the full AquaLuxe lens range, including clear, tinted, and all four mirror variants. The protection comes from the lens material itself, not from the colour or coating. Every lens in the range blocks UV radiation to the UV380 standard, regardless of tint or mirror finish.

Yes. AquaLuxe goggles are built on a universal fit platform with UV380 protection across all six lens options. The full silicone body construction adapts to a broad range of face shapes for a consistent seal during pool and open-water use. Mirror lenses suit open water and ocean conditions. Clear lenses suit indoor pools and low light. Anti-fog coating is applied across all variants. Every pair includes a POD Dry Capsule ventilated protective case.