Customs, Duties and Import Taxes
When ordering from PODWARE outside Australia, your shipment may be subject to customs duties, tariffs, taxes, or clearance fees applied by the destination country.
These charges are not included in product prices or shipping costs and are set by local governments, not by POD.
Our role is to export your order correctly and compliantly. The final assessment of import charges is always made by customs authorities in the destination country.
What PODWARE Is Responsible For
For all international orders, PODWARE will:
- Declare the place of origin for each product.
- Apply the correct HS tariff codes to all exported goods.
- Declare the accurate commercial value of the order.
- Provide compliant export and customs documentation.
- Lodge the shipment with our nominated carrier (e.g., Australia Post)
This ensures your order is exported legally and transparently, in line with international trade requirements.
What The Customer Is Responsible For
Import charges are determined and enforced by the destination country. As the importer, you may be required to pay:
- Customs duties or tariffs
- Local taxes such as VAT, GST, or sales tax
- Customs clearance or brokerage fees
- Any additional charges applied by local authorities
These fees are collected by customs or the carrier acting on their behalf and are not paid to PODWARE Pty Ltd.
How Customs Charges Are Applied
Customs authorities calculate charges based on several factors, including:
- Country of manufacture (place of origin)
- Product classification (HS tariff code)
- Declared order value
- Local import thresholds and exemptions
- Current government trade and tariff policies
Because these rules vary by country and change regularly, PODWARE cannot predict or control the final charges applied.
United States – Important Information
Due to recent changes in U.S. import regulations, tariffs may now apply to postal shipments valued at under $800 USD.
For U.S. customers:
- Applicable tariffs must be paid before dispatch.
- PODWARE will contact you with the calculated charges once your order is reviewed
- Orders cannot be lodged with Australia Post until these charges are settled.
This process ensures compliance with U.S. customs requirements and prevents delays or rejection on arrival.
If you would like an estimate before placing an order, please contact our team prior to checkout.
European Union, United Kingdom, and Other Destinations
For shipments to the EU, UK, and other international destinations:
- Import taxes and duties are typically assessed on arrival.
- Charges are collected directly by customs or the local carrier.
- Delivery may be held until payment is made.
PODWARE has no ability to pre-collect or waive these charges unless explicitly required by the destination country.
Why Customs Charges Are Outside PODWARE’s Control
Customs duties and import taxes are government-imposed charges.
PODWARE does not:
- Set import rates
- Collect foreign taxes
- Receive any portion of customs fees.
- Influence customs assessments or enforcement.
Refusal or non-payment of customs charges may result in delayed delivery, return to sender, or forfeiture of goods under local laws.
Need Help Or An Estimate?
If you have questions about customs charges or would like guidance before placing an international order, our team is happy to help.
Please contact us at: customersupport@podware.com.au
We recommend checking with your local customs authority for the most accurate and up-to-date information regarding import duties and taxes in your country.
This page is provided for general guidance only and does not constitute legal or customs advice. Import regulations are subject to change without notice.